A day in the life of a concierge
Like a personal assistant for your home life, a concierge is absolutely invaluable to the busy professional trying to balance work with a functional home life.
Most concierges live by the mantra that no task is too big or too small which translates as no day is the same with each one bringing new challenges and opportunities.
Take a look at one of our concierge’s recent diary entries to get a taste of what life is like as a successful concierge…
08:00 Upon arriving at the office, I check my emails and respond to any urgent client requests whilst red-flagging any tasks which I will need to address later in the day.
08:30 One of my clients has recently requested that I arrange a family holiday for him in Perth. As the West Coast is 3 hours behind, I start sending emails and leaving messages early to travel agents, hotels and restaurants to get the ball rolling on his trip itinerary.
09:30 I travel to the offices of a prospective new client for an appointment regarding his family’s needs as regards a concierge. The family is looking for someone to organize the tutoring of their children, party-planning and domestic activities like hiring a housekeeper and cook. We are able to assist him in all of these endeavours; as such, he is happy to hire us and I assure him I’ll be starting work on his requests later today.
11:30 Back at the office, I organize the paperwork for the new client whilst making enquiries about local housekeepers and cooks who would be suitable for the new clients’ home. Interviews are arranged to take place tomorrow so we should hopefully have staff in place by the end of the week.
13:00 Over lunch with my coworkers, we discuss our work and share ideas, contacts and intelligence that will help with individual clients’ requests.
13:45 A client calls asking for a restaurant reservation this week at a highly sought after restaurant normally booked weeks in advance. Using one of my established contacts at the restaurant, I manage to secure a reservation for later in the week. I call the client to confirm the details.
14:30 I attend to the email tasks which I red-flagged earlier, which include: online clothes shopping for a female client who has provided her measurements and ‘wish-list’; ordering a custom birthday cake for a children’s birthday party; and arranging to collect a client’s relative from the airport next week.
17:00 I receive another call from a client asking for me to find and book a personal trainer and yoga teacher for them on a trial basis. Again, I am able to find someone quickly and easily using my wide web of recommended contacts.
17:20 After checking in with the West Coast hotels and restaurants this morning, I start drafting an itinerary for my clients’ family holiday. Once the details are finalised later this week, I will send it to the client for approval and additional suggestions.
19:00 Just before leaving the office, I draft some interview questions to pose to the prospective housekeeper and personal chef meetings I have tomorrow for the new client.